FAQs

Here's some answers to your most frequently asked questions:

What's your email address?

Yes, our email address is info@intercitygroup.co.nz. However you can find fare and seat availability along with updated timetable information from any of InterCity's 500 agents nationwide or by clicking here.
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How do I make a booking?

You can book online using our Online Reservations System, or by faxing +64 9 638 5774, phoning +64 9 623 1503, or at over 500 agents nationwide.
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How do I pay for my ticket?

You can pay either by credit card online, over the phone or at one of over 500 agents.
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Can I pay over the internet?

Yes, you can book and pay using the secure Online Reservations System.
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If I book over the phone do I have to pay by credit card?

InterCity always advises that the best way to secure your seat at the fare you want is to pay when you are booking. Yes you can use your credit card over the phone, however should you want to pay at any of InterCity's 500 retail sales agents or at any New Zealand Post Shop we can give you a booking reference. It is important to note that if your ticket is not paid for at least 48 hours before travel it will be automatically cancelled and your seat will likely be re sold. The responsibility for ensuring your ticket is paid at least 48 hours before travel rests with you.
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Can I pay by cheque to the driver?

InterCity's policy is for drivers not to accept cheques.
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Can my ticket be paid once I reach my destination?

InterCity does not accept payment upon arrival.
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When do I need to pay for my ticket?

At least two days (48 hours) before travel.
Tickets not paid for will be cancelled.
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Are discounted fares available if I book in advance?

Yes, Non Refundable fares are subject to availability at the time of booking. Enquire about these fares as soon as you are able to make your travel arrangements by clicking here
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How do I phone you?

The best way to ensure you secure your seat at the fare you want is to book online via this web site, however if you would like to phone us you can use any of the following numbers, or look under 'I' in the white pages. We have local numbers in our main centres:

Auckland Contact Centre 09 583 5781
Rotorua 07 348 0999
Wellington 04 385 0521
Christchurch 03 365 1114

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How much luggage can I take on board?

Each passenger may take 2 pieces of luggage (max 25kg each) per person free. For safety reasons, each passenger is limited to one carry on item (max 5kg). All extra items may carry an extra charge of $10.00 per item
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Can I take a bike?

Yes, but subject to space availability on the day of travel. If the bike cannot travel on the same service as you, it will be put on the next available service. Please enquire with your driver. There will be an extra charge of $10.00 per bike per sector, payable to the driver.
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Can I request a seat?

In order to ensure InterCity can always offer the most competitive fares, seats are not pre allocated and passengers may select their own seat when they board the vehicle.
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Do you sell bus passes?

Yes, we have two types available: TravelPass and Flexi-Pass.
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Is there a discount for backpackers if I buy a coach pass?

As passes already carry heavy discounts of up to 40% off standard fares there is no additional discount for backpackers on pass products, but check out our special deals for Backpackers here.
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If I miss the coach, can I use my ticket to get on the next coach?

Your ticket is valid for the service booked and for the date the ticket is valid for. If you miss the service your ticket is valid for your ticket will be non refundable and non transferable. For further information please call us.
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Can I take my pet on the coach?

Only registered guide dogs may travel on our coaches.
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Is there a toilet on board?

InterCity services stop regularly for toilet breaks however do not have toilets onboard. Newmans services do have a toilet onboard.
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Can I eat on the coach?

Bottled water and snacks are allowed however hot food and drinks are not for safety reasons.
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Can I send a parcel on your coach?

InterCity does not accept freight or unaccompanied luggage.
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