FAQs

Answers to some of your most frequently asked questions:

 
How do I change my ticket type?
To change your ticket type first deselect the default fare by clicking the green arrow in the Quantity column. All other fare types will then become active.
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What is the difference between a Fully Refundable and Non Refundable Fare?
With a fully refundable fare cancellations/amendments can be made up to 2 hrs before departure with 100% refund. Cancellations within 2 hrs, will receive no refund. Amendments within 2 hrs not permitted. With a non refundable fare no refund will be paid if this booking is cancelled or amended. Bookings can be amended up to 2 hours before departure but additional fare charges will apply.
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Do you charge a booking fee for online bookings?
From March 05, 2010 a $1 booking fee will apply to all online transactions. Bookings made through our National Contact Centre will incur a $2 booking fee per transaction. This booking fee will apply to all new bookings only and does not apply to pass reservations or Freeway point redemption

 
What's your email address?
Yes, our email address is info@intercitygroup.co.nz. However you can find fare and seat availability along with updated timetable information from any of InterCity's 500 agents nationwide or by clicking here.
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How do I make a booking?
You can book online using our Online Reservations System, or by faxing +64 9 583 5768, phoning +64 9 583 5780, or at over 500 agents nationwide.
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How do I cancel or make changes to my bookings after hours?
Please email us on reservations@intercity.co.nz with your request and booking number. We will endeavour to respond to your email on the next business day. Our cancellation and amendment terms will be applied according to your fare type and the time your email is received.

 
How do I pay for my ticket?
You can pay either by credit card online, over the phone, at any New Zealand Post Shop or at any one of over 500 agents.
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Can I pay over the internet?
Yes, you can book and pay using online banking (POLi) or credit card using our secure Online Reservations System.
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If I book over the phone do I have to pay by credit card?
InterCity always advises that the best way to secure your seat at the fare you want is to pay when you are booking. Yes you can use your credit card over the phone, however should you want to pay at any of InterCity's 500 retail sales agents or at any New Zealand Post Shop we can give you a booking reference. It is important to note that if your ticket is not paid within the specified timeframe before travel it will be automatically cancelled and your seat will likely be re sold. The responsibility for ensuring your ticket is paid before travel rests with you.
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Can I pay by cheque to the driver?
InterCity's policy is for drivers not to accept cheques. You can pay for travel at any of our local retail agents. 
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Can my ticket be paid once I reach my destination?
InterCity does not accept payment upon arrival.
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When do I need to pay for my ticket?

Non Refundable
Payment required within 24 hours of booking or booking will be auto-cancelled.
Fully Refundable (advance bookings)
For bookings made more than 48 hours from travel, payment is required at least 48 hours prior to departure or the booking will be auto-cancelled. 
Fully Refundable (late bookings)
Bookings made inside 48 hours of travel require payment within 24 hours or the booking will be auto-cancelled.

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Are discounted fares available if I book in advance?
On selected services we offer discounts for Golden Age, Students, Backpackers and Children.  If you qualify for one of these fares it is a good way to save.
We offer a limited number of Non Refundable fares on most services which are available to anyone.  These offer considerable savings against our Fully Refundable Fares.

At any point in time, our best fares will always be found at www.intercity.co.nz
We operate a dynamic pricing system where our prices are constantly reviewed and therefore booking early does not guarantee you the best fare, however it is the best option in most cases
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How do I phone you?
The best way to ensure you secure your seat at the fare you want is to book online via this web site, however if you would like to phone us you can use any of the following numbers, or look under 'I' in the white pages.
We have local numbers in our main centres:

Auckland Contact Centre 09 583 5780
Hawkes Bay 06 835 4326
Wellington 04 385 0520
Christchurch 03 365 1113
Dunedin 03 471 7143


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How much luggage can I take on board?
Each passenger may take 2 pieces of luggage (max 25kg each) per person free. For safety reasons, each passenger is limited to one carry on item (max 5kg). All extra items may carry an extra charge of $10.00 per item, per sector on a space available basis.
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Can I take a bike?
We do carry bikes however due to space restrictions we cannot guarantee carriage for any specific travel date or service.  This will be subject to space availability on the day of travel, as assessed by the driver.  A fee of $10 per sector is payable to the driver(s) for carriage of the bike.  You must remove the pedals and cover the chain in advance of travel to make the bike easier to load and to avoid the risk of damage. Bike bags present less of a problem and should be used whenever possible.  If you wish to take a bike with you as luggage, please contact us in advance of travel so we can inform the driver.  This may make it easier for him/her to leave space for your bike. Happy pedalling!
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Can I request a seat?
In order to ensure InterCity can always offer the most competitive fares, seats are not pre allocated and passengers may select their own seat when they board the vehicle.
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Do you sell bus passes?
Yes, we have two types available: TravelPass and Flexi-Pass.
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Is there a discount for backpackers if I buy a coach pass?
As passes already carry heavy discounts of up to 40% off standard fares there is no additional discount for backpackers on pass products, but check out our special deals for Backpackers here.
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If I miss the coach, can I use my ticket to get on the next coach?
Your ticket is valid for the service booked and for the date the ticket is valid for. If you miss the service your ticket is valid for your ticket will be non refundable and non transferable. For further information please call us.
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Can I take my pet on the coach?
Only registered guide dogs may travel on our coaches.
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Is there a toilet on board?
InterCity services stop regularly for toilet breaks however do not have toilets onboard. Newmans services do have a toilet onboard.
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Can I eat on the coach?
Bottled water and snacks are allowed however hot food and drinks are not for safety reasons.
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Can I transport food on the coach?
Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation.
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Can I send a parcel on your coach?
InterCity does not accept freight or unaccompanied luggage.
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Do you provide accommodation?
No. We've stripped the cost right down to bring you great value transport throughout New Zealand
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Do you stop at attractions?
Yes. If you want to travel to a iconic attraction such as Milford Sound or Waitomo cave you can use your flexi-pass to travel on New Zealand's premier daily sightseeing company GreatSights®. Your Flexi-Pass just covers the transport but you can book your entrance fee separately at the time of booking
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Will you drop me off at my accommodation?
While we don't drop you right at the door of your accommodation, most stops in major cities are within close proximity to all the main backpackers and hotels.
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 Can I carry firearms as luggage?
Contact us (info@intercity.co.nz) if you wish to carry firearms.  
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 Can I travel in a wheelchair?
We welcome passengers travelling with wheelchairs although we have some restrictions. Passengers must be able to stand unaided when boarding and disembarking the coach. Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick up and drop off points. For health and safety reasons, drivers are not permitted to participate in carrying of passengers. We are prevented from carryinging electric wheelchairs containing battery acid. If you have any further questions, please email us at info@intercity.co.nz
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