Fares, Payments and Refund Information

Fare Information: Our fares offer great value - every day, everywhere throughout our extensive network.

Fare Information

Fares operate on a two fare booking system: Non Refundable (NR) and Fully Refundable.

Fully Refundable Fares are divided into the following fare types: Adult (AD), Child (CH), Student (ST), Backpackers (BP) and Golden Age (GA).

For more information about our fare options and availability once you know where you are going you can contact any one of 400 agents nationwide.

How to get the cheapest fare?

  • On selected services we offer discounts for Golden Age, Students, Backpackers and Children.  If you qualify for one of these fares it is a good way to save.
  • We offer a limited number of Non Refundable fares on most services which are available to anyone.  These offer considerable savings against our Fully Refundable Fares.
  • At any point in time, our best fares will always be found at www.intercity.co.nz
  • We operate a dynamic pricing system where our prices are constantly reviewed and therefore booking early does not guarantee you the best fare, however it is the best option in most cases

Payment

Payments can be made at any of InterCity's 400 agents nationwide, through InterCity's National Contact Centre or online. InterCity accepts all major credit cards. InterCity's agents will state individually what cards they accept.
No correspondence will be entered into with any passengers whose reservations have been auto cancelled because no payment was received within the required time. In simple, no payment, no seat.

Non Refundable

Payment required within 24 hours of booking or booking will be auto-cancelled.

Fully Refundable

Payment required at least 48 hours prior to departure or
booking will be auto-cancelled.

Amendments

Passengers may amend bookings prior to travel. An amendment is a change in travel date, stop or service. The amount of refund is determined by the fare type purchased and the time prior to departure that the amendment is made.

Non Refundable

Up to two hours prior to departure: A fare can be credited towards an alternative service. If the alternative service is more expensive, the additional fare charge will apply. If it is less expensive, no refund can be claimed.

Within two hours of departure, no amendments are allowed.

Fully Refundable

Amendments can be made up to two hours prior to departure.

Within two hours of departure, no amendments are allowed.

Cancellation and Refunds

Passengers may cancel bookings before travel. Refunds are determined by the fare type purchased.
Please make sure you understand which conditions apply to your bookings.

Non Refundable

No refund is given if booking is cancelled.

Fully Refundable

A full refund is given up to two hours prior to service departure.

Within two hours of departure, no refund is given.

Special Fares

InterCity Coachlines offers the following special fares on some selected services: Infants (less than 3 years old) are free, provided

  • infants must travel with an adult parent or guardian over the age of 18
  • infants do not take up a seat (sit on adults lap)
  • one infant per adult, carried on the lap

Children (3 to 12 years inclusive)

  • upto 33% off standard fares

Unaccompanied Children

  • A minor is deemed by InterCity Group to be someone aged between 7 and 12 years of age, inclusive. A minor is deemed to unacccompanied if they are not accompanied by a person over the age of 18years. No child less than 7 years old may travel alone on any InterCity Group Operated service

  • Children under 7 must be accompanied by an adult

  • For safety reasons unaccompanied persons under 16 years cannot travel on the InterCity Starlighter (overnight) service between Auckland & Wellington unless they are accompanied by an adult over the age of 18 years.
  • Persons aged between 7 & 12 may travel as 'unaccompanied minors'. An Unaccompanied minor form must be completed in order for them to travel, you can download the form here.

Secondary and Tertiary Students

  • Students receive a 20% discount off standard fares on selected services
  • Local Students - Polytech, CIT, University or ISIC card.
    International Students - ISIC cardholders only (student & tertiary student discounts not available on Flexi or Travel passes)

Backpacker Fares

  • Backpackers receive a 15% discount off standard fares on selected services
  • Correct ID cards are required when you purchase your ticket (YHA, VIP). The driver may ask to see these before accepting backpackers for travel.
  • Check out FlexiPass and TravelPass for other great value transport options (backpacker discounts not available on Flexi or Travel passes)

Golden Age Fares / SuperGold Card holders

  • Persons over the age of 60 years receive a 20% discount off standard fares on selected services
  • SuperGold card holders receive a 20% discount off standard fares on selected services
  • ONLY available for New Zealand Citizen travellers over the age of 60 (ID or proof of age may be requested)